We have a very clear policy in terms of policy. 1. Refund only when courier didn't reach to customer and product will expired. 2. Always take video while opening parcel. Which will be consider as proof. 3. Exchange only in expiry date issue and quality issue within 1 days. 4. Non-Returnable. 5. Exchange only will be initiated only when product is not used. 6. Refund process will take 24-48 hours. We will try to provide you best service and easy returns to enhance your experience.